Deliveries

Recorded Delivery
2-3 working days (signature required) £2.99

Order cut-off for all delivery services is 15:00 (UK time). Orders placed after 15:00 will be treated, for the purposes of delivery, as having been placed the next working day.

We try our best to accommodate and be as flexible as possible, please email us if you have any specific requirements on support@hiphopjuice.co.uk or contact us via our website.

The majority of deliveries require a signature to confirm receipt.
If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery (please leave a message whilst completing your order if you require this).

Deliveries that require a signature will not be left if a signature cannot be obtained.

If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order, specify a different delivery address than your payment address if this is more convenient for you.

 

Orders Placed

One you have placed and order, you will receive an email with your order details as well as your method of payment receipt, this is generated automatically once payment has cleared.

Once you receive an Order Processing email from Hip Hop Juice, updating you on your order it, This means that your orders is currently being picked/packaged ready for shipping.

Normally within 24hours after that you will receive with a Order Completed email, this indicates that your order has been processed and has been shipped.

Orders can be cancelled before the Order Completed email is received, as after that confirmation is sent, this means that your order has been dispatched to you delivery address.

Any cancellations after this point would need to be requested by email via our contact us section on the website.

 

 

Pre Orders

Pre-Orders are subject to availability and terms

Similar to normal stock items (See Orders Placed above) Items will be ordered direct from the corresponding manufacturer who ship the item/s and an processing email will be sent.

On all Pre-Order items, once this email has been sent to the customer, there is a waiting period until the item/s arrives to us in and added to stock. This is usually 7-10 days after the release date on the items description.

During this time, orders cannot be cancelled as we would have already placed the orders with the manufacturers for the Pre-Order items. If cancellation is requested, each order will be looked at on a individual bases taking into consideration the date of arrival of the Pre-Order items and customers will be informed if there order can be cancelled or not. As a rule, we allow 2-3 days after a Pre-Order has been placed as a time period in which the order can be cancelled for sure, however after this time your order will have been passed on the the manufacturer reserving your item and shipment would already be in process.

 

Upon arrival of stock, an email (Completed Order) will be sent to customers with confirmation of the arrival of there order and details of shipment to the shipping address.

Pre-Order item/s are normally dispatched within 24hours of arrival to the shipping address for the order.

 

ORDERS MARKED DELIVERED BETWEEN 7-14 DAYS 

Orders marked Delivered between 7-14 Days are subject to the same terms.

These item/s are direct from out suppliers.

Once the order has been received,we allow 2-3 days after order has been placed as a time period in which the order can be cancelled for sure, however after this time your order will have been passed on the the manufacturer reserving your item and shipment would already be in process.

Upon arrival of stock, an email (Completed Order) will be sent to customers with confirmation of the arrival of there order and details of shipment to the shipping address.

Orders marked Delivered between 5-10 Days item/s are normally dispatched within 24hours of arrival to the shipping address for the order.

 

All delivery time-scales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

 

If your order has not arrived within 5 working days (UK orders) and 14 working days (non-UK orders) please contact us quoting your order number in all correspondence via email at support@hiphopjuice.co.uk.

 

If you require any clarification regarding deliveries please feel free to contact us on support@hiphopjuice.co.uk or through out contact us section via our website.